[Asia Economy Reporter Dongwoo Lee] Asiana Airlines announced on the 13th that it achieved first place in the 'Domestic Aviation Sector' in the National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center.
Asiana Airlines has set a record of winning a total of 21 awards in the domestic aviation sector of the NCSI survey.
In this survey, the company received high evaluations for its 'Asiana Care Plus' integrated quarantine and prevention program ensuring customer safety against COVID-19, strengthening safe flight capabilities such as the self-developed takeoff and landing performance calculation app, and services reflecting customer needs such as the A380 domestic and international sightseeing flight products.
Asiana Airlines plans to further strengthen quarantine and prevention activities and aircraft safety maintenance, and expand collaborative events in hotels, duty-free shops, and finance. It also intends to increase mileage usage options and extend validity periods to enhance workplace safety and provide substantial customer benefits.
Jung Sung-kwon, CEO of Asiana Airlines, said, “It is especially meaningful to achieve first place in customer satisfaction despite the significant decrease in passenger flights due to COVID-19,” and added, “Asiana Airlines will strive to provide customer satisfaction to customers exhausted by COVID-19 through the best safety and service.”
Meanwhile, the NCSI survey is a service quality evaluation survey conducted annually by the Korea Productivity Center. For the aviation sector, the survey was conducted from mid-January to the end of February 2021 in a one-on-one individual interview format targeting adult men and women aged 20 to 59 who used the same airline at least four times one-way within the past year.
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