KT IS New CEO Yoon Kyung-geun, Former KT CFO... Park Kyung-won Also Appointed as KT CS CEO

Customer Service Specialist Company
Enhancing Service Quality Using AI Solutions

From the left, Yoon Kyung-geun, the new CEO of KT IS, and Park Kyung-won, the new CEO of KT CS

[Asia Economy Reporter Cha Min-young] KT Group's customer center specialist companies KT IS and KT CS announced on the 30th that they have appointed former KT Finance Director Yoon Kyung-geun and former KT Daegu·Gyeongbuk Regional Headquarters Director Park Kyung-won as CEOs, respectively.

Yoon Kyung-geun, the new CEO of KT IS, majored in economics at Sungkyunkwan University and earned a master's degree in accounting from DePaul University in the United States. He joined Korea Telecom in 1990 as a full-time researcher through open recruitment, served as head of change management at KTF in 2004, head of management support at KT M&S in 2010, and later held positions such as head of the ethics center at the KT Secretariat before serving as KT Finance Director from December 2017 until last year.

CEO Park Kyung-won is a customer service (CS) and management expert who joined KT in 1989 and has applied his extensive CS experience and know-how in the field. He served as head of KT Daegu·Gyeongbuk Regional Headquarters last year.

KT IS and KT CS plan to enhance consultation efficiency and improve the quality of services provided to customers by utilizing various artificial intelligence (AI) solutions. They will also create a corporate culture that grows together with employees by improving employees' work concentration and work-life balance (Work-Life Balance, WLB).

CEO Yoon Kyung-geun stated through the internal communication platform, "I will focus on driving the company's growth and continuously increasing corporate value through strategic execution based on organic cooperation between the company and organizational members." He emphasized three management policies: ▲ expanding the contact business market ▲ promoting new businesses based on existing capabilities ▲ strengthening profitability through business efficiency.

CEO Park Kyung-won said, "We will take the lead in the AI contact business market by utilizing our company's customer experience data and CS capabilities." Along with this, he conveyed two business directions: ▲ strategic transition to an AI contact company ▲ innovative internal structural improvement.