Hanwha Life Insurance: From Claiming Insurance Benefits to Checking Policies All in One App

Hanwha General Insurance announced on the 5th that it has expanded easy and fast features such as simple authentication and automatic classification of insurance claim documents in its mobile application (app).

[Asia Economy Reporter Oh Hyung-gil] Hanwha General Insurance announced on the 5th that it has expanded easy and fast features such as simple authentication and automatic classification of insurance claim documents in its mobile application (app).

Users can log in using a simple password, fingerprint, or Face ID, and major tasks such as insurance claims, insurance contract loans, and insurance contract inquiries can be quickly processed through simple authentication.

In addition, an artificial intelligence (AI) automatic classification function for insurance claim documents has been added. Previously, when customers attached documents as photos, compensation staff had to classify them one by one, but with AI automatic classification, the work steps have been reduced. Since the classification results are shown in real time, customers can supplement any missing documents themselves, enabling more accurate and faster insurance payments.

Functions that can satisfy various customer needs, such as viewing insurance details subscribed to other companies, analyzing coverage of currently subscribed insurance, and consulting services with professional consultants, have also been added.

Following the app renewal, Hanwha General Insurance plans to provide prizes such as Dyson hair dryers and mobile department store gift certificates to about 300 people selected by lottery when they use services like insurance claims, insurance contract loan applications, premium payments, automatic transfer applications/changes, and insurance location changes, and participate in events.

A Hanwha General Insurance official said, "We conducted this renewal to provide a service that allows all insurance tasks to be handled with a single mobile app," adding, "We will play a leading role in digitalizing the insurance industry to meet customers’ expectations.”