Medical Students' National Medical Licensing Exam and Real Estate Brokerage Fees Among 9.57 Million Cases Reported to the National Ombudsman Last Year... 20% Increase

Connecting 1,000 Public Institutions, Emergency Response Team & Mobile Civil Complaint Service Linked
Kwon Ik-wi: "Establishing a Representative National Participation Portal"

Real estate stock photo. Photo by Moon Honam munonam@

[Asia Economy Reporter Moon Chaeseok] The number of complaints submitted through the Anti-Corruption and Civil Rights Commission's (ACRC) online petition system, which uncovers issues of great public interest such as providing medical students with opportunities for the national licensing exam and adjusting real estate brokerage commission rates, reached 9.57 million last year. This represents an increase of about 20% compared to 2019.

The ACRC announced on the 26th that 9.57 million complaints were received through the online petition system last year. The number has steadily grown from 1 million in 2011, 4 million in 2018, and 8 million in 2019. It is expected to surpass 10 million this year.

Trends in Civil Complaints on the National Sinmungo. (Source: Anti-Corruption and Civil Rights Commission)

The ACRC connected over 1,000 public institutions to the online petition system. In addition to complaints, various administrative participation functions such as system improvements and discussions were added. A mobile system was also established. As a result, public awareness reached 83.2%.

An ACRC official stated, "The online petition system has firmly established itself as South Korea's representative public participation portal."

The ACRC plans to promote proactive administration for the public in preparation for the era of 10 million complaints this year. They will reinforce processing capacity and management personnel.

Chairperson Jeon Hyun-hee said, "Even in the post-COVID era, we will provide non-face-to-face and on-tact administrative services that citizens can use most conveniently and quickly."