Junggonara Reports 58% Decrease in Fraud Complaints Following Enhanced Transaction Monitoring

Preemptive Measures for an Average of 8,000 Monthly Cases Involving Risky Transactions and Restricted Item Trades

[Asia Economy Reporter Kim Cheol-hyun] Junggonara (CEO Lee Seung-woo), a secondhand trading platform, announced on the 26th that after strengthening the Clean Center, a dedicated department for monitoring secondhand transactions in August last year, reports of damages related to secondhand goods transactions decreased by 58% quarterly.

Junggonara made internal investments last year to enhance transaction safety within the platform. They organized the Junggonara Clean Center and expanded the scale of transaction monitoring more than threefold compared to the previous year through new hires. Junggonara explained that by strengthening transaction monitoring, they achieved the prevention of approximately 8,000 risky transactions per month on average, including suspected fraud transactions and illegal item trades. As a result of enhanced secondhand transaction monitoring, the number of fraud damage reports on Junggonara decreased by 58% in the fourth quarter compared to the previous quarter, and notably, fraud damage reports within the Junggonara cafe in December averaged fewer than 10 cases per day.

Junggonara currently discloses the results of secondhand goods transaction monitoring transparently. Every week, they reveal some accounts and IDs suspected of fraud or identity theft on the 'Caught You, Rascal' board within the Junggonara cafe, and on the 'Fraud Prevention' board, they analyze reported damage cases and provide users with information on safe secondhand trading methods.

Junggonara is also strengthening fraud response efforts by implementing artificial intelligence (AI) monitoring technology in its official app. They analyze cases of risky transactions and restricted items reported to Junggonara to enhance monitoring technology, and when new damages such as personal information leaks occur, they conduct detailed analyses and incorporate the findings into AI monitoring technology.

Lee Seung-woo, CEO of Junggonara, said, "Junggonara has long strived to create a safe environment for secondhand goods transactions," adding, "We will continue to develop technology to create a safe secondhand goods trading environment that users can directly experience."