Hotel Side "Personal Action Only... Retraining After Disciplinary Action"
Similar Videos Have Been Publicly Released Several Times in the Past
60% of Chinese "Bring Towels When Staying at Hotels"
A recent video showing an employee at a famous 5-star hotel in China cleaning a toilet with a towel meant for customers has caused a scandal. The photo shows a staff member at a luxury hotel in China wiping a room cup with a rag. Photo by Weibo capture.
[Asia Economy Reporter Kim Bong-ju] A scandal has erupted after a video showing an employee at a famous 5-star hotel in China cleaning a toilet with a guest towel was released.
On the 25th, on Weibo (China's version of Twitter) and other platforms, it was revealed that an employee at a luxury hotel in Shenzhen, Guangdong Province, used a rag to clean cups in the guest rooms and cleaned the toilet with towels meant for guests, using items intended for customers as cleaning tools.
After the video showing these actions spread, there was a flood of criticism in China, with people saying, "How can such things happen at a luxury hotel that charges tens of thousands of won per night?"
The hotel explained, "This behavior was done privately by the employee and does not align with the hotel's service standards," and added that disciplinary action was taken against the employee and that they received retraining on service.
However, the problem is that this is not the first time such incidents have occurred in China.
In 2018, a guest at a luxury hotel in China secretly filmed the cleaning of a bathroom in a guest room using a hidden camera and posted the video titled "The Secret of the Cup" on Weibo, causing an uproar in China. The video showed an employee at a representative hotel in China cleaning cups, sinks, and mirrors using dirty rags and guest towels.
In 2017, a video was also released showing an employee at a luxury hotel in China cleaning a cup with a toilet cleaning brush.
These hygiene controversies in China arise because some hotels do not employ enough cleaning staff for guest rooms to save costs, and sometimes overlook cleaning practices that violate regulations to save time.
According to a survey conducted by the China Youth Daily Social Survey Center of 2,014 Chinese people, 60% said they bring their own towels when staying at hotels.
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