Chairman Yoon Jong-kyu Meets Prudential Life Employees for the First Time Through 'e-Town Hall Meeting'

Having Candid Conversations on Various Topics Such as Changes After Integration into KB Financial Group and Strategies for Creating Synergy

Yoon Jong-kyu, Chairman of KB Financial Group (center), is having a conversation with Prudential Life employees through an e-town hall meeting on the 23rd.

[Asia Economy Reporter Sunmi Park] Yoon Jong-kyu, Chairman of KB Financial Group, held his first meeting with Prudential Life Insurance employees, the new members of the group, through a live-streamed ‘e-Townhall Meeting’ on YouTube.

The event held on the 23rd was the 14th townhall meeting this year, following meetings with 12 affiliates including KB Financial Group and KB Kookmin Bank. Chairman Yoon met Prudential Life Insurance employees at the Yeouido headquarters, where a large screen was set up. Prudential Life Insurance employees joined the ‘e-Townhall Meeting’ from various locations of their choice.

Despite it being their first meeting, Chairman Yoon and the Prudential Life Insurance employees shared candid conversations via video and real-time chat in a free and comfortable atmosphere about various topics such as changes after integration into KB Financial Group, ways to create synergy, digital transformation, and talent development.

One Prudential Life Insurance employee said, “Since becoming part of the KB Financial family, I have heard from customers that their expectations are high due to KB’s brand image and positive transaction experiences with KB,” adding, “I hope the values that Prudential Life Insurance has upheld so far will be well maintained and further developed.”

In response, Chairman Yoon said, “The English abbreviation for Prudential Life Insurance was POK (Prudential Of Korea), but now it is POK (Prudential Of KB), congratulations on that,” and added, “The values of putting customers first and customer happiness at Prudential Life Insurance are not different from KB Financial’s customer-centric values; in fact, they mean the same thing. Therefore, let us continue to work together for customer-centricity and customer happiness.”

When asked about what kind of synergy the chairman envisions, he replied, “Synergy commonly refers to creating added value through mutual positive effects,” and emphasized, “The most important core is that synergy should not be for KB alone but must be thoroughly for the customers.” He continued, “True synergy is when customers feel greater benefits and more convenience.”

A KB Financial Group official stated, “To spread a horizontal and open corporate culture through active and open communication within the group, we will continue to lead communication activities that transcend ‘management, employees, generations, job roles, and gender’ to understand and embrace each other.”