Cheongho Nice, 'Non-face-to-face Video Consultation' Service

Deployment of Technical Expert Consultants in Call Centers

[Asia Economy Reporter Kim Daeseop] Cheongho Nice announced on the 16th that it will implement a non-face-to-face (untact) video consultation service.

This service allows call center staff to consult while viewing the product's condition in real-time through the consumer's smartphone camera. Without installing any separate programs, customers who are not familiar with using smartphones can easily connect via a short message service (SMS) sent by the consultant.

Cheongho Nice has assigned technical expert consultants for the non-face-to-face video consultation service at the call center to improve service quality. Customers can handle issues that can be resolved with simple operations in real-time, enabling faster solutions.

Additionally, by identifying malfunction symptoms in advance, repair parts can be prepared before the service visit, minimizing the number of after-service visits. This results in saving customers' time and costs.

The Cheongho Nice call center is operated by Nice Engineering, a service-specialized company launched in 2018.

Moon Woojin, Director of the Cheongho Nice Customer Support Center, said, "We introduced the video consultation service to meet customer needs who may feel uncomfortable with home visits in the untact era," adding, "We will strive to maximize customer satisfaction through continuous training of non-face-to-face technical consultation personnel."