Coway Introduces Non-Face-to-Face 'Visible Consultation Service'

A Coway consultant is examining the product condition using the consumer's mobile phone camera and discussing the product status.

[Asia Economy Reporter Kim Daeseop] Coway announced on the 26th that it will introduce a 'Visible Consultation Service' that breaks the mold of traditional call center consultations.

The newly introduced visible consultation is a video service where call center agents examine the product condition through the consumer's mobile phone camera to provide more precise consultations.

Customers can use the service by clicking the link sent via text message by the consultant and agreeing to video support, without the need to install a separate application. Applications can be made through the Coway call center.

Park Yongho, head of Coway's CS Planning Team, said, "We introduced visible consultation to meet the increasing customer demand for untact services and to allow customers to receive consultations more easily and precisely."