Gyeonggi Research Institute Proposes Model for Apartment Management Support Center

Management Demand Surges 56.7% in 10 Years
Aging Complexes Now Account for 26.3%

The Gyeonggi Research Institute announced on January 6 that it has proposed a "Gyeonggi Province Apartment Management Support Center Model" to address the rapidly increasing demand for apartment management and the growing complexity of civil complaints.

Gyeonggi Research Institute logo. Provided by Gyeonggi Research Institute

This study focuses on designing policies to strengthen the public nature and expertise of apartment management and to establish a long-term and preventive management system.

According to the report, Gyeonggi Province has the highest concentration of apartment management demand in the country. The province accounts for 25.7% of all apartment complexes, 30.8% of buildings, and 28.9% of households nationwide. Over the past 10 years, the number of households has surged by 56.7%, marking a greater increase than in any other metropolitan area (as of 2025). As large-scale and high-density housing supply accelerates, both the quantitative burden of management and the demand for specialized expertise are rising simultaneously.

In particular, more than half of the apartments in Gyeonggi Province are in complexes that are over 20 years old, and 26.3% are over 30 years old. The report found that the current administrative and support systems are insufficiently organized to meet the growing needs for facility replacement and safety management. In fact, although approximately 10 trillion won in management fees are spent annually, key areas such as the proper use of long-term repair reserves and the determination of priorities lack systematic consulting and guidance systems.

The analysis of civil complaint data also highlights the limitations of the current support system. From 2021 to the first quarter of 2025, a total of 18,562 complaints were filed, with a significant portion received primarily by phone, making in-depth analysis and structural improvement difficult. In particular, complaints related to "interpretation of rules" and "interpretation of laws and guidelines" consistently accounted for the highest proportion each year. In 2024, complaints about rule interpretation increased sharply again, confirming that confusion caused by the lack of interpretation for multi-layered regulations continues in the field.

Additionally, the types of complaints are becoming increasingly diverse. By 2025, issues previously grouped under "other" have been subdivided into categories such as inter-floor noise, amendments to management regulations, and detailed duties of management entities. This indicates that apartment-related disputes and complaints are becoming more specialized and complex, showing the need for a standardized system for explanations, consultations, and mediation, rather than simply responding to inquiries.

Accordingly, the study suggests the need to establish a "Gyeonggi Province Apartment Management Support Center" to provide integrated and specialized support functions at the metropolitan level. The center is designed to perform functions such as: ▲ integrated response to complaints and consultations ▲ long-term repair and safety consulting ▲ enhancement of accounting and management transparency ▲ support for dispute mediation ▲ development of standard manuals and guidelines ▲ operation of professional training ▲ data analysis and feedback. The report emphasizes that, given the large volume of complaints and the diversity of complex types in Gyeonggi Province, it is essential to share roles with local governments and to have coordination and support functions at the metropolitan level.

Park Gideok, Research Fellow at the Gyeonggi Research Institute, advised, "Gyeonggi Province has the highest demand for apartment management and the fastest rate of aging in the country. The support center should not be an organization that simply reduces complaints, but rather a platform that implements conflict prevention, standardizes authoritative interpretations, and drives data-based management innovation."