World's First Big Data-Based Service
Pilot Operation at Terminal 1... Expansion to Terminal 2 Next Year
Incheon International Airport Corporation announced on December 31 that it has become the first airport in the world to introduce a big data-based information service that notifies passengers of the time it will take for their checked baggage to arrive.
At the baggage claim area on the first floor of Terminal 1 at Incheon International Airport, passengers can view the estimated time when their baggage will begin to appear, as well as the real-time progress of the entire baggage handling process, through an electronic display board.
This new service, developed in-house by the corporation, analyzes the time required for baggage movement in real time by utilizing accumulated big data and flight operation information.
Incheon International Airport is the first in the world to offer a service that predicts the actual baggage claim time from the passenger's perspective. Some overseas airports, such as Amsterdam Schiphol Airport in the Netherlands, only provide information on when arriving baggage is loaded onto the baggage handling system.
With the introduction of this service, passengers will be able to predict the estimated baggage claim time, reducing unnecessary waiting and making it more convenient to use connecting transportation such as the subway or airport buses.
The corporation plans to expand the service to Terminal 2 next year after a pilot operation. In addition, the system development will be completed by the first half of next year so that passengers can access the service through the Incheon Airport application, 'Incheon Airport+'.
Lee Hakjae, President of Incheon International Airport Corporation, stated, "With the introduction of this service, the first of its kind among airports worldwide, passenger convenience will be greatly enhanced." He added, "We will continue to drive innovation in passenger-tailored services based on a digital transformation."
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