The Impact of the One-Stop Service
From Policy Search to Application
The Gwangju Youth Integrated Platform has surpassed a cumulative total of 1.32 million visitors just nine months after its official launch. The one-stop service, which was revamped to allow users to search for and apply for youth policies in one place, is credited with driving the increase in users.
On December 29, the Gwangju Metropolitan Government announced that as of December 26, the cumulative number of visitors to the Gwangju Youth Integrated Platform, which was officially launched in April after being revamped into a one-stop service, had reached 1,327,161. This figure is about seven times higher than the previous average monthly visitors of about 190,000 in 2024, when the earlier youth policy platform was in operation.
Monthly visitor numbers reached approximately 132,000 in April, the first month after the official launch-an increase of more than eightfold compared to the same month the previous year. Since then, the platform has consistently maintained monthly visitor numbers between 120,000 and 150,000.
The Gwangju Youth Integrated Platform is a service that reorganized the previous youth policy platform into an independent, integrated online system. It provides information on youth policies in areas such as employment, housing, education, and welfare & culture through an AI-based personalized service. The platform has been enhanced so that users can complete everything from policy searches to applications within the platform itself.
Previously, the platform only allowed applications for one policy-housing lease deposit interest support. After the overhaul, users can now directly apply for and manage 12 different youth policies on the platform, including job search allowances and suit rentals. Comprehensive counseling, information about youth autonomous spaces, and learning support features to strengthen competencies have also been added.
Currently, the platform lists around 390 youth policies from Gwangju City and its five autonomous districts. Users can view policy information by category, including employment, housing, education, welfare & culture, and youth participation.
For example, a young resident of Gwangju's Seo-gu district searching for housing policies can use the "Find My Policy" feature to select their region and policy area, allowing them to see all relevant policies at a glance. The platform also utilizes public APIs to provide information on available job opportunities from Job Dream and news from Gwangju City in an integrated manner.
The Gwangju Metropolitan Government delivers youth policy information through a text notification service and the Kakao channel "Gwangju Youth Platform." Moving forward, the city plans to further enhance the service by introducing a new menu for youth activist registration, improving the design, and offering more personalized policy information.
Kim Kisuk, Director of Education and Youth at the Gwangju Metropolitan Government, stated, "The significant increase in users since the revamp of the Youth Integrated Platform is the result of providing the information young people need quickly and easily," adding, "We will continue to develop it as a channel for delivering policies that provide real help to young people."
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