Yongin City: "Yongin Light Rail Transit Customer Satisfaction Score Reaches 87.5"

Customer Survey Shows 0.7-Point Increase Over Last Year
Yongin Jungang Market Station Ranks First in Satisfaction Among 15 Stations

Yongin City in Gyeonggi Province announced on the 24th that the recent "2025 Yongin Light Rail Transit Customer Satisfaction Survey" recorded a score of 87.5, an increase of 0.7 points from last year's 86.8.

Yongin Light Rail Transit connecting Yongin Giheung Station and Everland. Yongin City announced that this year’s customer satisfaction survey for Yongin Light Rail Transit showed a score of 87.5, up 0.7 points compared to last year. Provided by Yongin City

This survey was conducted by Embrain Research Co., Ltd. from October 15 to 29, targeting 812 customers aged 19 to under 80 who use the light rail transit three or more times a week. The survey was carried out through questionnaires distributed at all light rail transit stations.

The detailed survey items were divided into three categories: ▲Service quality factors (facilities and environment, service quality, social responsibility and role), ▲Overall satisfaction (service satisfaction), and ▲Institutional performance (trust in light rail transit operations, contribution to social development and improvement of customers' quality of life, and intention to use the light rail transit in the future).

The survey item with the highest satisfaction rate was "social responsibility" at 89.7%, followed by ▲service quality (88.2%), ▲facilities and environmental quality (87.9%), and ▲overall satisfaction (87.1%).

Among all 15 stations, "Yongin Jungang Market Station" had the highest satisfaction score at 92.1. The city explained that, considering the large number of elderly passengers at Yongin Jungang Market Station, the escalator is stopped during peak times when market visitors are concentrated. In September, the city also conducted a pilot project to adjust escalator speed and carried out a safety accident prevention campaign.

A city official stated, "Based on the results of this survey, we will strive to improve services, facilities, and quality to further enhance customer satisfaction."