BNK Capital Launches "Three Major Protection Service Package" for Financially Vulnerable Groups

Three Key Services Introduced:
Extension of Cooling-Off Period for Seniors,
Preferential Interest Rates for People with Disabilities,
and "Designated Person Notification Service"

BNK Capital (CEO Kim Sungjoo) has sequentially introduced a "Three Major Protection Service Package" for financially vulnerable groups, including seniors and people with disabilities, starting in August 2025, with the aim of leading the way in financial consumer protection.

This new system consists of customized support measures designed to substantially improve financial accessibility and rights for seniors and people with disabilities.

① Extension of the "Cooling-Off Period" for Senior Financial Consumers to 30 Days: The period has been extended from the previous 14 days to 30 days, supporting more thoughtful financial decisions.

BNK Capital is extending the cooling-off period for financial product contracts for senior financial consumers aged 65 or older from 14 days to 30 days. This aims to provide a more sufficient reflection period, taking into account the characteristics of seniors, such as lack of understanding of financial products and delayed decision-making.

② Preferential Interest Rates for Auto Finance Products for People with Disabilities: 0.3 percentage points for new cars, 0.5 percentage points for used cars

Preferential interest rates will be offered on auto finance products to people with disabilities who hold a welfare card when purchasing a vehicle in their own name or jointly (joint ownership: spouse, direct ascendants or descendants, siblings living in the same household).

The following products are eligible for these interest rate benefits:

▲ New cars (passenger vehicles): Auto loans and financial leases (in the user's name) will receive a 0.3 percentage point reduction

▲ Used cars (passenger vehicles): Auto loans and installment finance products will receive a 0.5 percentage point reduction

Applications can be made through the customer center and include a welfare card verification process.

③ Implementation of the "Designated Person Notification Service": Key information is provided simultaneously to both the contract holder and a designated guardian

A service has been established to provide key contract-related notifications not only to senior and disabled financial consumers themselves, but also to a designated person. (Key notifications: contract signing, execution, extension, termination, post-contract management (partial), etc.)

With the implementation of this service, major contract-related information will be delivered in real time via notification messages or SMS to the designated person as well, which is expected to help prevent financial fraud and bridge the information gap.

Applications can be made through the customer center, and include the necessary consent and welfare card verification procedures. This system is scheduled to be implemented starting in September 2025.

A BNK Capital representative stated, "Providing practical consideration for groups with relatively limited financial access is the way to enhance consumer trust and fulfill corporate social responsibility," adding, "We will continue to expand customer-centered, customized protection policies in the future."

BNK Financial Group.