Mungyeong City Holds Special Lecture to Enhance Customer Service Skills of Public Service Employees

Enhancing Civil Service Quality
Fostering a Positive Administrative Culture

Mungyeong City in North Gyeongsang Province conducted a customer service training session for public service workers to enhance citizen satisfaction.

Shin Hyunguk, mayor of Mungyeong (seventh from the right), is taking a group commemorative photo after the special lecture on creating a friendly Mungyeong together.

On September 9, the city invited instructor Kim Kyunghwa to deliver a special lecture titled "Civil Complaint Response Methods to Foster a Kindness Mindset" as part of the "Creating a Friendly Mungyeong Together" program, held in the main conference room at City Hall.

This training was organized to improve the service mindset of public service employees who interact with citizens on the front lines of civil affairs and to strengthen their response capabilities.

During the lecture, Kim Kyunghwa explained, using real-life examples, the importance of a positive attitude, service strategies to increase citizen satisfaction, and effective communication techniques in an easy-to-understand manner. Attending employees reaffirmed the value of kindness and pledged to strive to provide better administrative services to citizens.

Shin Hyunguk, mayor of Mungyeong, stated, "The foundation of kindness begins with a bright expression," and emphasized, "I will take the lead in creating an administrative culture that smiles and empathizes with citizens. We will continue to offer various programs to further enhance our employees' customer service skills."

This special lecture is expected to serve as an opportunity to improve the quality of service at civil complaint sites and to further promote the brand value of "Friendly City Mungyeong."

In administrative services, kindness goes beyond mere courtesy and has become a core indicator of the trust and satisfaction that citizens feel. This training by Mungyeong City is expected to help spread a service-oriented mindset throughout the public sector.

A Mungyeong citizen, Mr. Kim (52), said, "When I visit City Hall for civil affairs, the staff's warm welcome eases my discomfort. I hope this training will be immediately felt at the civil affairs counters."