Presiding Over the Meeting
Promoting Stronger Crisis Response Manuals and Institutional Improvements
Boseong County in South Jeolla Province announced that it held a "Civil Service Officer Meeting" on the 26th in the county office's small conference room to improve the difficulties faced by public officials who directly serve residents on the front lines.
The meeting was presided over by County Governor Kim Cheolwoo, with 14 staff members from the General Civil Service Office in attendance.
Boseong County held a "Civil Service Officer Meeting" on the 26th in the county office's small conference room to listen to opinions and improve the difficulties faced by public officials who directly serve the residents on the front lines. Provided by Boseong County
Participants shared their experiences regarding the challenges of handling complex civil affairs, the emotional labor burden caused by conflicts with residents, and requests for institutional improvements to enhance work efficiency, building a sense of empathy and understanding.
In particular, they discussed the need for psychological counseling programs to alleviate negative emotions arising during civil service interactions, and emphasized the necessity of establishing institutional measures to ensure a safe working environment, seeking practical solutions together.
The county plans to hold quarterly meetings to support the emotional well-being of civil service officials and help them manage job-related stress.
In addition, the county will continue to gather feedback from the field and promote psychological counseling and healing programs, as well as strengthen manuals for responding to crisis situations such as verbal abuse or physical assault by residents, in order to boost staff morale and improve organizational culture.
County Governor Kim Cheolwoo stated, "I fully understand the various difficulties faced in the field of civil service, and I will continue to listen to the voices of those in charge. As you play a key role in building trust in county administration closest to the residents, I hope you will take pride in your work and do your best to provide excellent administrative services."
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