Lotte Himart Begins Accepting Apple Repair Service Requests... "In-Store Diagnosis Available"

First Launch of Apple Authorized Service Reception
First Implementation by a Domestic Retailer
Available at 89 Stores Nationwide

Lotte Himart announced on July 27 that it will begin offering "Apple Authorized Service Reception Agency" services at 89 stores nationwide. Lotte Himart is the first domestic retailer to introduce an officially certified Apple repair reception agency service.

Lotte Hi-Mart, Authorized Apple Service Reception Desk. Provided by Lotte Hi-Mart

As a result, including the existing 21 stores where official Apple service centers are located and on-site repairs are available, a total of 110 stores will now be able to accept Apple product repair service requests. Stores operating as official Apple repair reception points can be checked on the Lotte Himart online shopping mall. The company also explained that it plans to continuously expand the number of stores offering this service in the future.

The service reception is available year-round except for the days of Seol (Lunar New Year) and Chuseok holidays. The service covers major Apple product lines (such as iPhone, iPad, MacBook, AirPods, and all accessory items), with the exception of desktops, all-in-one PCs, and monitors.

For the first time in Korea, a dedicated "pre-diagnosis program" for Apple products will also be introduced in collaboration with Apple. This program allows immediate and accurate identification on-site of whether a product issue is due to user error, hardware problems, or software issues. If a repair is not necessary, the issue can be resolved on the spot according to the guidance of the diagnosis program. If the diagnosis determines that a repair is required, customers will be informed of the estimated time and cost before proceeding with the repair request. Repairs will be carried out by "TUVA," an Apple Authorized Service Provider. Once the repair is complete, customers will receive separate notification and can pick up their product at the store where they submitted the repair request.

Lotte Himart operates repair services for more than 170 major brands, including ASUS, HP, and Roborock. Of these, repairs for over 150 brands are handled directly through the company's own nationwide service center infrastructure.

Choi Junseok, Head of Lotte Himart's Lifelong Care Service Division, stated, "With the introduction of this Apple product repair reception service, customers can now conveniently visit nearby stores and request repair services even on weekends. We will continue to strive to become 'the place where home appliances become easier,' supporting customers throughout the entire process from purchase and use to repurchase."