"All Employees Mobilized to Focus on Guarantee Certificate Issuance"
Internal Business System Still Under Restoration
SGI Seoul Guarantee announced that it has restored its core IT system and plans to resume the issuance of guarantee certificates from 10:00 a.m. on July 17.
The resumption of guarantee certificate issuance applies to all products handled by Seoul Guarantee. Certificates can be issued through all channels, including branches, service centers, the website, and mobile platforms, covering both in-person and remote services.
Seoul Guarantee plans for all employees to focus on guarantee certificate issuance to ensure that customers do not experience inconvenience due to concentrated demand for guarantee applications.
For new guarantee demands, such as jeonse loan guarantees, where consultations and applications have taken place after the IT system failure, the company intends to work closely with lending institutions to ensure timely issuance of guarantee certificates.
For jeonse loan guarantees, mortgage loan guarantees, and mobile device installment payment guarantees that were processed using a post-approval method, Seoul Guarantee will coordinate with lending institutions and telecommunications companies to ensure that no guarantee certificates are omitted and that customers do not suffer any losses. Currently, the company's internal business support system is still being restored, and an announcement will be made once the system is fully recovered.
A Seoul Guarantee representative stated, "We will continue to closely cooperate with relevant organizations, including ongoing IT monitoring, to ensure the system operates smoothly in the future," adding, "We will work to resolve customer inconvenience and proceed with compensation procedures through the damage report center, and will transparently disclose any additional measures to the public based on the results of future investigations."
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