Product Explanation, Inconvenience Reporting, and Satisfaction Survey
Strengthening Protection for Elderly Financial Consumers
Korea Housing Finance Corporation (President Kim Kyunghwan) is set to fully implement its post-enrollment management service for new subscribers of its reverse mortgage program. The strategy aims to enhance product understanding among elderly customers and to identify inconveniences early on, utilizing this feedback to improve services.
The corporation announced that, starting July 7, it will operate the 'Happy Call Service' for new subscribers who have received their first monthly reverse mortgage payment within the past 30 days. The service confirms subscription details and collects any reports of inconvenience.
This service is a customized feedback system for subscribers and includes: ▲confirmation of product subscription details such as collateral provision method and monthly payment amount, ▲guidance on the guarantee agreement withdrawal system, ▲a comprehensive customer satisfaction survey regarding the entire usage process, and ▲collection of other inconvenience reports.
President Kim Kyunghwan stated, "We have introduced the Happy Call Service to ensure customers can use the reverse mortgage with greater peace of mind," adding, "We will continue to focus on protecting elderly financial consumers and improving the quality of our services."
Korea Housing Finance Corporation provides a '100 Questions and Answers on Reverse Mortgage' resource on its website to promote the use of reverse mortgages. The corporation also posts product explanation video content, such as 'HF Reverse Mortgage: Myths and Truths,' on its official YouTube channel.
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