Customized Real-Time Safety Service for Families
Up to 100 Million KRW Compensation for Financial Fraud Victims
On July 4, Shinhan Card announced that it will exclusively offer the 'Family Care' service, which provides customized protection benefits for families, and will hold an event for subscribers.
The Family Care service sends real-time emergency alerts when a registered family member or acquaintance, designated as a person to be protected, leaves a designated safe zone. Up to five people can be registered as protected members. A separate safe zone can be set for each member.
The service also provides support for financial fraud and residential fire damages. It covers financial incidents under the policyholder's name, such as unauthorized withdrawals caused by phishing or hacking and fraudulent credit card transactions. Notably, it is the first in the industry to expand the compensation limit to 100 million KRW.
In the event of a residential fire, the service provides up to 1 billion KRW in property liability compensation and up to 20 million KRW for household goods damages.
It also offers lifestyle safety information, such as real-time incident and accident updates near the customer's location and residence. The service provides family-oriented lifestyle benefits, including personalized academy recommendations for children based on data-driven analysis of academy interest.
To commemorate the exclusive launch of the service, Shinhan Card will provide a 5,000 KRW Daiso coupon to all new subscribers who join through online channels. Customers who subscribe to the service within this month and maintain their subscription until the end of the following month are eligible.
The monthly service fee is 9,900 KRW. Detailed information about the service can be found on the Shinhan SOL Pay app and the Shinhan Card website. For compensation-related inquiries, customers can contact the Hecto Innovation customer center.
Meanwhile, Shinhan Card also operates the 'Information Protection Service,' which offers personal information protection and compensation for financial fraud up to 2 million KRW, and 'Phishing Ansim All Care,' which expands the scope of phishing and hacking compensation.
There was also a case where a customer who suffered a financial loss of 26.9 million KRW due to a voice phishing scam involving a debt refinancing offer received the maximum compensation of 25 million KRW through the Phishing Ansim All Care service.
A Shinhan Card representative stated, "We will continue to make efforts in various ways, including personal information protection, to safeguard our customers from financial incidents," and added, "We will continue to create a safe financial environment through a variety of financial incident protection services."
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