Woongjin Participates in KCCM... Showcases Its Own AI Contact Center Operations

Presentation on "Adding AI to Customer Experience"
Introduction of AWS-Based AI Contact Center Implementation Cases

Woongjin announced on the 25th that it participated in the 24th Korea Channel & Communication Conference (KCCM), held on the 24th at Grand InterContinental Seoul Parnas in Gangnam-gu, Seoul.

This year's conference served as a platform to share innovative approaches to customer experience (CX) using artificial intelligence (AI) in non-face-to-face channels and contact centers. Woongjin gave a presentation under the theme "Adding AI to Customer Experience," introducing its experience in building and operating its own AI Contact Center (AICC) that integrates AI and cloud technologies.

Im Yeonje, Head of Woongjin VC Business Division, is presenting at the 24th Korea Channel & Communication Conference held on the 24th at Grand InterContinental Seoul Parnas in Gangnam-gu, Seoul. Woongjin

Woongjin is actively adopting Amazon Web Services (AWS) technology in various projects as it drives innovation in contact centers based on AI services. Im Yeonje, Head of Woongjin VC Business Division, who delivered the presentation, shared cases where the company designed and built a cloud-based AICC featuring AI capabilities such as voice bots, chatbots, speech-to-text (STT), summarization, and multilingual translation, all with its own workforce.

At the event, Woongjin also operated an exhibition booth showcasing the main features and use cases of its AICC. Visitors were able to observe functions such as consultation automation, consultation summarization, and customer response support?developed based on Woongjin's implementation experience?and directly experience the efficiency and convenience brought by digital transformation.

Im stated, "Woongjin is achieving innovation in consultation through an integrated AICC model that combines AI technology with customer response operation experience," and added, "We will continue to advance our customer experience solutions to lead digital transformation."