"What Are the Inconveniences for Financial Consumers?"... Gwangju Bank Holds Toktok Advisory Group Meeting

Gwangju Bank held the "Financial Field Communication Toktok Advisory Group Meeting" to share inconveniences felt from the perspective of financial consumers regarding the practices of the financial system. Photo by Gwangju Bank

Gwangju Bank announced on the 23rd that it held the "Financial Field Communication Toktok Advisory Group Meeting" to share inconveniences felt from the perspective of financial consumers regarding the practices of the financial system.

The meeting, which took place at Gwangju Bank's headquarters on the 19th, was attended by Kim Eunho, Vice President of Gwangju Bank; Lee Gilseong, Field Communication Officer at the Financial Supervisory Service; Kang Ingeun, Deputy General Manager at the Korea Federation of Banks; one member of the Financial Field Communication Team from the Financial Supervisory Service; one person in charge of financial consumer protection at the Korea Federation of Banks; and six members of the Gwangju Bank Customer Panel Toktok Advisory Group.

During the meeting, the Toktok Advisory Group customer panel delivered opinions and suggestions regarding difficulties and institutional improvements, including the establishment of a multilingual financial product comparison information platform for foreigners residing in Korea, strengthening regulations on exaggerated advertising for mobile and online loans, and the obligation to notify reasons for loan rejection.

Vice President Kim Eunho stated, "This meeting was a meaningful opportunity to listen to our customers and build a sense of empathy with financial consumers," adding, "Gwangju Bank will continue to make greater efforts to provide improved services by listening to a variety of customer opinions."

Meanwhile, Gwangju Bank has continuously operated the Toktok Advisory Group, a customer panel system, since 2017 in order to achieve institutional improvements through communication with customers, and is actively pursuing customer-centric management that reflects voices from the field.