Simultaneous Operation on KakaoBank App and KakaoTalk Channel Starting June 23
"Enhancing Customer Convenience"
KakaoBank announced that starting from June 23, it will expand its customer consultation service, 'Consultation Chatbot,' so that it can also be accessed within the KakaoBank application (app).
The 'Consultation Chatbot' is a 24/7 uninterrupted consultation service first introduced in 2018, designed to help customers resolve various questions or issues that arise while using the mobile app. Previously, chatbot consultation was only available through the 'KakaoBank Customer Center' channel on KakaoTalk. However, with this update, customers can now access chatbot consultation directly within the KakaoBank app. To use the service, simply select 'Consultation Chatbot' from the app's customer center menu.
An automatic response feature will also be added to the chatbot. For example, if an error occurs when entering a card PIN, selecting 'Consultation Chatbot' in the app within 10 minutes will automatically provide solutions such as 'how to reset your card PIN' without needing to submit a separate inquiry.
KakaoBank has trained the 'Consultation Chatbot' with over 300,000 question data entries to improve the accuracy of its responses, and additional training is conducted at least once a week. Through these efforts, the system is being improved to provide accurate answers even to complex customer questions.
KakaoBank stated, "As the demand for accessing chatbot consultation services directly within the app has increased, we have expanded our consultation channels," adding, "We will continue to strive to provide more convenient non-face-to-face financial consultation services based on innovative technology."
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