Woowa Brothers Announces Comprehensive Compensation for All Stakeholders Affected by Baemin App Disruption

Brokerage Fees Waived for Merchants During Disruption Period
Tenfold Compensation of Advertising Fees for Ultra Call Merchants
Coupons and Compensation Provided to Customers and Riders

Baemin operator Woowa Brothers announced on June 1 that it will promptly compensate customers, merchants, and riders for the partial app service disruption that occurred on the afternoon of May 30.

First, all merchants who use the platform?including those using Baemin Delivery, Store Delivery, and Takeout services?will have their brokerage fees fully waived for all orders placed from the time of the disruption until midnight on the same day.

For merchants using the flat-rate Ultra Call advertising service, the company will compensate them with an amount equal to ten times the advertising fee for the hours during which they were unable to receive orders due to the disruption, in accordance with the terms and conditions.

For customers, a 5,000 won coupon was distributed the previous day. The recipients were approximately 326,000 users who attempted to order food during the affected time, selected their menu items, but were unable to proceed to the next step?the shopping cart?due to the system disruption and thus failed to complete their orders.

Approximately 45,000 riders who had delivery records during the affected period will each receive compensation of 10,000 won. This compensation will be automatically included in their next delivery fee settlement.

A Woowa Brothers representative stated, "We sincerely apologize to customers, merchants, and riders who experienced inconvenience due to the order disruption on Friday evening. We will ensure prompt compensation for all stakeholders and further strengthen the stability of our app to prevent any future disruptions."