Halla IMS Successfully Hosts "Global Agent Training"

Halla IMS, a manufacturer of marine equipment, has launched an initiative to strengthen services for its overseas partners.

On May 28, Halla IMS announced that it had successfully concluded the "2025 Global Agent Training" held at its Busan headquarters from May 19 to 23.

This program is an annual training course designed by Halla IMS to enhance its global service network and the technical capabilities of its partner companies. The goal is to increase technical reliability in local markets and improve service quality.

This year, 11 partner engineers selected from five countries around the world?namely the United States, Vietnam, Poland, Singapore, and the United Arab Emirates?participated in the program. They gained in-depth experience with Halla IMS's ship and plant measurement and monitoring technologies, acquiring know-how that can be immediately applied to their own local sites.

In particular, participants showed great interest in the accuracy verification and emergency response scenario training conducted at the training center, which simulates real ship and plant environments.

Each partner company that participated in this program plans to strengthen its in-house engineer development program based on the training content. In response, Halla IMS will institutionalize advanced workshops for specific solutions and add maintenance training sessions to the curriculum to further enhance the expertise of local engineers.

Participants commented that "the hands-on training, which replicated specific environments, was effective enough to be immediately applicable to local projects," and added, "We expect that the training content will greatly improve maintenance efficiency."

Going forward, Halla IMS plans to provide additional technical training for agent engineers in real ship environments and to further develop knowledge based on field experience. The company also aims to systematically educate engineers on the use of new technologies through internal seminars and training programs, and to develop practical response drills to continuously strengthen real-world capabilities.

Meanwhile, the program also featured training on CARE-HX, Halla IMS's AI-based marine equipment customer support service, which was launched earlier this year, drawing significant attention.

CARE-HX is a customer support system capable of responding to inquiries in real time, 24 hours a day. It maximizes user convenience by providing the most essential manuals, troubleshooting guides, and training materials through an intuitive interface.

Halla IMS plans to continuously expand its AI-based guidelines, which organically link existing technical documents and manuals through CARE-HX, and to further advance its 24-hour real-time inquiry response system to elevate the quality of its global services even further.

A Halla IMS representative stated, "CARE-HX is designed so that all users, from field engineers to management departments, can resolve issues quickly and easily," and added, "Once the AI transition is complete, both global partner engineers and customers will be able to receive consistent, 24-hour support."