Expansion to Include Elderly and Disabled Customers
Security Guidelines to Be Provided in Non-Urban Areas Starting in Q3
SK Telecom announced on May 18 that, as part of its customer protection measures following a hacking incident, it will launch an "on-site service" for digitally vulnerable groups starting May 19. In the first phase, the company will directly visit over 300 remote island and rural areas nationwide by the end of June to provide USIM card replacement and reset services. Afterward, SK Telecom plans to expand the service to include elderly and disabled individuals with limited mobility.
This program is SK Telecom’s field response initiative, offering security-related solutions directly to digitally vulnerable groups such as the elderly in regions with limited access to T World stores. The company announced that it will gradually expand the program to restore customer trust.
By June, SK Telecom and its affiliates will visit more than 300 locations in over 100 regions across the country, including Ongjin County in Incheon, Sinan County in South Jeolla Province, Taean County in South Chungcheong Province, Uiseong County in North Gyeongsang Province, and Tongyeong City in South Gyeongsang Province. Employees will visit community centers, welfare facilities, and agricultural cooperatives to provide guidance on USIM protection services, as well as support for USIM card reset and replacement.
Starting at the end of June, an "on-site visit service" will be launched for elderly and disabled individuals who have difficulty visiting stores. From the third quarter, SK Telecom will also implement the "on-site safety service" in non-urban areas, offering guidance on smartphone usage and mobile security practices.
Previously, SK Telecom strengthened its technical security measures by introducing abnormal authentication attempt blocking (FDS) and USIM protection features. To alleviate customer concerns, the company is currently offering free USIM card replacement and reset services.
An SK Telecom representative stated, "We will gradually expand the service from digitally isolated island and rural areas to include all mobility-impaired customers," adding, "By providing direct, on-site support, we will do our utmost to restore customer trust."
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