Changwon Special City Vows to Serve as a Bridge for Communication with Citizens

For the Realization of a Communication-Oriented Special City,
Civil Service Officers from Five District Offices Gather for Citizens' Voice and National Sinmungo

On April 30, Changwon Special City held a communication meeting attended by more than 20 civil service officers from the five district offices, including those responsible for Citizens' Voice and the National Sinmungo.

Changwon Special City Holds 'Communication Meeting' with Civil Service Officers.

Citizens' Voice and the National Sinmungo serve as Changwon's representative online civil complaint platforms. Civil service officers act as bridges, coordinating and resolving a wide range of citizens' demands at the frontline, serving as a key communication channel.

This meeting was organized to encourage the officers who are dedicated on the front lines and to provide an open forum for freely sharing various difficulties, suggestions, and opinions.

Main topics included: presentations on reference cases for civil complaint handling; promotion of the National Sinmungo e-Green Mail; guidelines for responding to unusual complaints; and an overview of the 2025 Comprehensive Evaluation of Civil Complaint Services.

The city processes more than 400 civil complaints per day on average, and chronic or duplicate complaints are increasing every year. In some cases, a single individual filed as many as 1,367 complaints in 2024. In addition, the accumulation of fatigue among staff due to having to respond to repetitive and slanderous posts that go beyond the scope of criticism and constructive improvement is reducing administrative efficiency and increasing difficulties for employees.

Hong Sunju, Director of Citizen Communication, said, "I am more deeply empathetic because I closely witness the difficulties faced by our staff working to resolve civil complaints," and added, "I will do my best to listen to the honest stories and suggestions shared by the officers today so that meaningful changes can be achieved."

Meanwhile, the city has revamped and operated the Citizens' Voice bulletin board since January this year, and plans to run various healing programs for staff who are fatigued by civil complaint duties, including a Kindness Concert (May 8 at Neulpureunjeondang).