KT "Four AI Agents for Enhancing Work Efficiency Unveiled" [MWC 2025]

‘Telecommunications Market Competition Analysis Agent’
‘Graphics Processing Unit (GPU) Allocation Agent’
‘Customer Service Representative Support Agent’
‘Carbon Disclosure Agent’

KT announced on the 2nd that it will unveil an 'Artificial Intelligence (AI) Agent Solution' that helps improve work efficiency at MWC 2025, the world's largest mobile communications exhibition. At the MWC exhibition hall opening on the 3rd (local time) in Barcelona, Spain, KT will set up a ‘K-Office’ zone inspired by its Gwanghwamun headquarters, allowing visitors to experience various corporate AI agent use cases.

The ‘Telecommunications Market Competition Analysis Agent’ collects and organizes a company's internal data to provide customized analysis results and insights. After receiving a user's question, it independently determines which data to utilize and performs the analysis itself to generate an appropriate answer.

It can also handle tasks such as sending emails and preparing daily reports. At the exhibition booth, visitors can experience a scenario where they engage in Q&A with the agent over several graphs based on wireless communication market data, exchanging opinions on the market status.

The ‘Graphics Processing Unit (GPU) Allocation Agent’ assists companies in managing the operation of their GPU resources. It actively allocates GPU resources and schedules usage based on real-time GPU resource status and user demand. During this process, the agent comprehensively analyzes information such as the user's project priorities and GPU utilization rates. KT explained that by adopting the agent, GPU resource efficiency can be improved by about 20% with minimal administrator intervention.

The ‘Customer Service Representative Support Agent’ records and summarizes customer service representatives' consultation records in real time and recommends the necessary work knowledge for consultations. It reduces the representatives' effort in information searching, shortening consultation time by about 10 seconds or more. Visitors can experience handling customer inquiries directly from the perspective of a customer service representative, including mobile phone plan changes, bundling inquiries, membership benefit questions, and roaming value-added services.

The ‘Carbon Disclosure Agent’ analyzes the causes of changes in carbon emissions and provides reduction guides. When new products are added, it automates the work of experts in the relevant field to easily calculate the carbon emissions of those products. KT developed the agent in collaboration with Microsoft to manage not only existing corporate carbon emissions calculations (Scope 1, 2) but also supply chain carbon emissions (Scope 3). A KT official explained, "This has reduced the work time, which used to take 2 to 3 months, by more than 50%."