Proactive Response in Various Fields Including Traffic, Architecture, and Renewable Energy
The One-Stop Civil Complaints Team of Gumi City, Gyeongbuk Province, has taken swift on-site action to alleviate citizen inconveniences. They handled eight major complaints received from December last year to January this year, demonstrating effective administration.
◆ Practical Solutions through Prompt On-Site Response
▲Emergency Personal Safety Check and Welfare Support
In December last year, a citizen requested help after losing contact with an acquaintance living alone. The One-Stop Civil Complaints Team immediately visited the site to verify the person's safety and provided welfare counseling and emergency support guidance.
▲Resolved Noise, Vibration, and Dust Complaints Caused by Construction of the Youth and Small Business Win-Win Center
The team collaborated with the Architectural Design Department to install triple-layer soundproof nets and implemented measures such as halting construction during lunch hours.
▲Active Response to Apartment Defect Issues
Residents of Jungheungdo Po in Gumi experienced inconvenience due to repeated schedule cancellations by the construction company. In response, the team worked with the Housing Department to improve the defect reporting process and established a system to regularly notify the construction company of defect issues.
◆ Broad Response from Traffic and Environment to Disaster Recovery
▲Flood Damage Recovery
In Hyeolgok-dong, where traffic and renewable energy complaints are handled, a complaint about house flooding due to heavy rain was received. Investigation revealed that the drainage pipes were normal, but an obstacle blocking the inlet was the problem. The team promptly removed the obstacle and initiated the installation of a sediment trap to prevent recurrence.
▲Renewable Energy Complaint Resolution
Legal reviews were conducted regarding the installation of solar power facilities on the rooftops of senior centers and village halls. They explained that public property can be leased for renewable energy projects and guided the need for city council approval procedures and structural load impact analysis.
▲Traffic System Improvement
Upon receiving complaints about the left-turn signal system at Otae Samgeori in front of Namgumi IC, traffic volume was analyzed, and it was decided to maintain the current system but reconsider it in the future as traffic volume increases.
Mayor Kim Jang-ho of Gumi City emphasized enhancing citizen satisfaction through field-centered administration, stating, "We are strengthening on-site responses to minimize citizen inconveniences. The role of veteran public officials is crucial. We will continue to increase administrative trust through prompt responses and communication."
The One-Stop Civil Complaints Team plans to improve complaint handling procedures within the first half of the year and enhance citizen satisfaction through continuous monitoring.
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