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LG Uplus announced on the 6th that it will launch an online customer center called 'Al.Dot Care' where users of the communication plans of 42 partner companies operating MVNO businesses by leasing LG Uplus's network can check their subscription information and usage online.

Al.Dot Care is an integrated online customer center where MVNO users can check and apply for their subscription information, mobile phone details, billing and payment inquiries, usage status, loss, suspension, and reactivation online. It is available on 'Al.Dot,' the shared MVNO homepage that offers services such as MVNO product comparison and self-activation.

LG Uplus developed Al.Dot Care to make it easier for MVNO users to access customer service (CS). Previously, users had to call the customer centers of each MVNO partner or visit LG Uplus offline stores, but with Al.Dot Care, they can handle CS tasks online.

Since Al.Dot Care acts as a CS agent for MVNO partners, they can reduce the costs of developing or operating separate online customer centers.

The Al.Dot Care service is part of LG Uplus's 'MVNO Win-Win Project.' Previously, LG Uplus has operated programs such as opening 'Partners,' a dedicated homepage for MVNO operators in 2020, launching the shared MVNO SIM 'One Chip,' launching '+Alpha,' a joint marketing support brand for MVNOs in 2022, and 'Quick Delivery' in 2024 to support rapid MVNO activation.

LG Uplus plans to expand the scope of CS services provided by Al.Dot Care in the second half of this year. Currently, users can check usage status and payment information, but in the future, services such as bill payment, micropayment management, and roaming will be expanded.

Kwon Oh-seok, head of LG Uplus's MVNO business, said, "We developed the Al.Dot Care service to improve convenience for MVNO users and strengthen cooperation with MVNO partners. We will continue to provide support in various areas so that diverse MVNO operators can reduce their burdens and offer services."