Yeoju City Hall Permit Division Selected as Excellent Friendly Department for 3 Consecutive Years

Public Officials Receive Passing Grades for Kindness and Administrative Service Satisfaction

The Permit Division of Yeoju City, Gyeonggi Province, has been selected as an excellent department for three consecutive years in the Yeoju City public officials' kindness and administrative service satisfaction survey. This achievement is the result of continuous efforts to innovate citizen-centered administration and enhance civil complaint satisfaction.

The Permits Division of Yeoju City was selected as an excellent department for three consecutive years in the Yeoju City Public Officials' Kindness and Administrative Service Satisfaction Survey. The photo shows a Permits Division employee consulting with a civil petitioner. Provided by Yeoju City.

The Permit Division conducts its own integrity and kindness counseling training at the beginning of each month to improve public officials' attitudes toward civil complaints and the quality of service.

Additionally, since 2022, the division has been conducting annual satisfaction evaluations of permit administrative services to continuously promote prompt, kind, and accurate work processing and to improve the quality of permit administrative services. This survey assessed the quality of administrative services, attitudes toward civil complaints, and convenience of procedures, and based on this, service improvement plans were established to increase civil complaint satisfaction. In particular, the permit administrative service satisfaction evaluation received high marks as it led to practical improvements such as simplifying civil complaint processing procedures and shortening permit periods.

This year as well, from November 2 to December 13, a survey was conducted targeting visiting civil complainants and employees of civil complaint agencies, and the opinions of civil complainants will be actively collected.

Through these efforts, the Permit Division has maintained a top ranking for three consecutive years in public officials' kindness and administrative service satisfaction evaluations.

Im Young-seok, head of the Permit Division, stated, “This achievement is thanks to the dedicated efforts of our staff and the active participation of citizens,” adding, “We will continue to reflect the voices of civil complainants to provide better administrative services.”