Shinhan Life Announces Organizational Restructuring and Regular Personnel Changes... "Expanding Female Managers to 30%"

Shinhan Life announced on the 23rd that it has carried out an organizational restructuring and executive appointments to focus the company's overall capabilities amid unstable financial markets and rapidly changing management environments, aiming to continuously increase the company's value and provide stable insurance services to customers.

This organizational restructuring marks the third year of the CEO's tenure and focuses on establishing a proactive and practical system to enhance customer convenience, which is a key agenda of Shinhan Financial Group for 2025; securing differentiated strategic execution capabilities by channel to strengthen insurance sales competitiveness; and enhancing business momentum through the advancement of the company-wide management system.

Shinhan Life Announces Organizational Restructuring and Regular Personnel Changes... "Expanding Female Managers to 30%"

In addition, to further specialize internal control and consumer protection functions and to support efficient and stable sales, the company reorganized its customer information operation and management system from a company-wide perspective, expanding from 11 groups, 15 headquarters, 69 departments, and 23 teams to 11 groups, 15 headquarters, 76 departments, and 23 teams.

The Customer Support Group was renamed the Customer Innovation Group, placing customer satisfaction and convenience innovation as the top priority values. Under the Customer Experience Headquarters, a new CX (Customer Experience) Innovation Team was established to handle practical customer experience innovation tasks and lead company-wide operational innovation from the customer's perspective.

To secure strong strategic execution capabilities by each channel, the FC Business Group established a dedicated system for scaling up the sales organization by creating a Recruiting Support Team under the FC Business Team. Considering the product sensitivity of the DB Business Group's channel characteristics, new dedicated organizations for product planning and offering, as well as on-site training, were created to strengthen product marketing and education functions and enhance competitiveness.

The B2B Business Group established a new GA Headquarters overseeing sales, marketing, and customer service to accelerate the growth of the corporate insurance agency (GA) sales organization and strengthen sales support systems for new market development. The existing GA Sales Support Team was elevated to a team level to expand multifaceted support centered on the field.

The Marketing Group established a Customer Information Management Team under the Customer Strategy Chapter to improve quality control and efficiency through the advancement of the customer information management system. Additionally, the DB Operations Team was reorganized under the Market Development Chapter to unify the company-wide DB operation and utilization system and promote efficiency increases for market creation.

The Strategy Planning Group strengthened the company-wide value management system to increase new contract value and retained contract value, and proactively responded to changes in policies, markets, and systems by elevating the existing Performance Management Team and External Cooperation Team to team status, enhancing their roles and functions.

Meanwhile, in line with Shinhan Financial Group's ethical compliance management policy, the Consumer Protection Team, directly under the CEO, newly established a Complaint Response Team to enhance practical consumer protection capabilities through the segmentation and specialization of counseling tasks. Furthermore, a dedicated Planning Audit Team was formed within the Audit Team to continuously monitor institutional trends and conduct proactive internal audits.

In executive and managerial appointments, talents with expertise and capabilities in each business area were selected, and female leaders were balanced and actively positioned to fully demonstrate their abilities. Notably, the number of female managers, including department heads, increased significantly from 24 last year to 35, accounting for about 30% of all executives and department heads. The average age of executives is 49, and the average age of team and part leaders is 46, similar to last year.

A Shinhan Life official stated, "This organizational restructuring and executive appointments were based on the fundamental principle of firmly establishing a customer-centric management policy and providing better insurance services to customers. We will do our best to achieve continuous innovation and growth of the company and accomplish next year's strategic goals together with the newly appointed leaders."

Below is the current status of Shinhan Life personnel appointments.

◆ New Appointments

Head of Strategy Planning Group: An Sehoon

Head of TFC Headquarters: Kim Kyunghoon

Head of Actuarial Headquarters: Mo Dongjin

Head of ICT Headquarters: Shin Suyeon

Head of Digital Platform Team: Park Eunhee

Head of LFC Sales Promotion Team: Lee Seungsu

Head of Partnership Business Team: Lim Jeongin

Head of GA Service Team: Kim Hyunjung

Head of Underwriting Review Team: Ryu Yeonha

Head of Performance Management Team: Heo Ilchan