Jeju Island Enhances Capability to Handle Unique Civil Complaints

Training for Civil Servants Handling Complaints
Establishing a Foundation for High-Quality Service Delivery

Jeju Island government building exterior view.

On the afternoon of the 6th, Jeju Special Self-Governing Province conducted a training session titled ‘Strengthening Response Capabilities for Unique Civil Complaints, Kindness Training for Civil Complaint Handling, Enhancing Departmental Cooperation at the 120 Call Center, and Healing Program Education’ at the Welfare Connection Maru Auditorium for civil complaint officers in the province.

This training was planned to improve the professional expertise of civil complaint officers and establish a foundation for providing high-quality services through stress relief. About 70 civil complaint officers from Jeju Province, administrative cities, and eup/myeon/dong offices attended the training.

During the session, Shin Dong-taek, a specialist counselor for grievance and special civil complaints at the Anti-Corruption and Civil Rights Commission, shared cases of responding to unique civil complaints based on field experience to help enhance the practical skills of civil complaint officers.

Following this, Kwon Hye-mi, CEO of The Communication Company, presented effective civil complaint handling techniques to improve customer satisfaction, and Oh Seon-ae, head of the Jeju 120 Mandeok Call Center, proposed ways to strengthen interdepartmental cooperation to increase civil complaint processing rates. Additionally, under the guidance of instructor Jo Ae-ran from Jeju Factory, participants experienced making herbarium mood lamps.

Jo Sang-beom, Director of the Special Self-Governing Administration Bureau, expressed gratitude for the dedicated efforts of civil complaint officers in various institutions across the province and stated, “We will continue to prepare various support measures to relieve work-related stress and boost morale among employees.”