Goyang-si "Civil Complaints Can Be Filed Without Required Documents"

Reduction of Over 407,000 Required Documents Through Administrative Information Sharing System

Goyang Special City, Gyeonggi Province (Mayor Lee Dong-hwan) is accelerating efforts to reduce required documents by utilizing the administrative information joint use system to minimize inconvenience to citizens and enhance administrative efficiency.

A view of Goyang Special City Hall. Provided by Goyang Special City.

The administrative information joint use system is a system that allows administrative information collected and held by administrative agencies to be used by other administrative agencies. When administrative information containing personal information is jointly used, prior consent is mandatory, and to protect personal information, monitoring is conducted regularly to prevent use for purposes other than the intended one and to manage the status of joint use.

The city continuously identifies tasks within Goyang City ordinances and regulations that can utilize the administrative information joint use system, obtains approval from the Ministry of the Interior and Safety, and reflects them in the system to improve citizen convenience.

Representative tasks include ▲support for Goyang City lifelong education programs ▲paid sick leave support for vulnerable labor groups in Goyang City ▲qualification verification for Goyang City neighborhood leader candidates, and recently, the registration of the ▲Goyang Youth Nest Loan (support for interest on youth housing rent and lease loans) task was completed.

Currently, 134 departments in Goyang City use the joint use system for about 325 tasks such as building sale reporting and Gyeonggi Province youth basic income. From January to November 2024, 407,195 cases including local tax payment certificates and general building registers were verified to process civil complaints.

This has been identified as significantly contributing to reducing the cost of issuing required documents when applying for civil complaints, simplifying the submission of documents, and reducing the number of visits and time costs to multiple institutions.

A Goyang Special City official stated, “We will continue to activate the use of the administrative information joint use system to reduce the required documents that civil applicants must submit, and actively strive to discover and register new tasks that are not yet registered for joint use.”