"Missing noodles, please refund" dispute
Late admission of "found it" mistake
"Star rating attack reviews still not deleted"
The story of a business owner who suffered a star rating attack due to a customer's mistake has been revealed. YouTube channel 'JTBC News'
A Chinese restaurant owner lamented, saying "This is the first time something like this has happened," after a customer mistakenly gave the restaurant a 'star rating attack.'
On the 7th, JTBC's 'Sageon Banjang' reported the story of an owner who suffered business damage due to a customer's mistake. According to the report, the informant has been running a Chinese restaurant for nine years and on the 3rd, received an order for Jjajangmyeon and Jjamppong from a customer as usual. However, after the delivery was completed, the customer contacted them saying, "The noodles were missing, so I did not receive them." The informant thought it was their mistake since they usually pack noodles and broth separately and immediately told the customer center, "We will prepare and send the food again."
However, instead of accepting the new food, the customer requested a refund. The delivery driver went to retrieve the food, but the customer angrily said, "Why didn't the owner come personally and sent the driver instead?" and "The refund hasn't been processed yet, so why are you taking the food first?" In response, the informant requested a refund through the customer center and checked the store's closed-circuit television (CCTV) footage. The video showed an employee putting noodles into a bag, tying it, and the delivery driver taking it away.
Even after checking the CCTV footage, the customer sarcastically said, "There is no scene of putting noodles into the bag," and "Does that restaurant perform magic?" While the two argued for about 40 minutes over whether the noodles were put in the bag or not, the customer said, "There were definitely no noodles in the bag with the logo on it." Then the informant suspected the customer confused the bags and explained, "Our store's bags have no logos or writing on them," and asked for a photo. Shortly after, the customer sent a photo of a bag containing noodles, saying, "I found it." The customer added, "This bag was in front of the entrance. I have no choice but to apologize," and requested the account number, but the informant refused.
The informant told 'Sageon Banjang,' "I wanted to receive a direct apology, so I told the delivery customer center that I would handle it by talking with the customer," but "The customer never contacted me. I can't understand why they caused such a fuss without finding the noodles that were clearly there." Finally, the informant added, "Moreover, the customer left a review with a low star rating saying 'The delivery came without noodles' and has not deleted it yet," and "I have encountered all kinds of difficult customers while running a Chinese restaurant, but this is the first time something like this happened, so I even reported it."
Netizens who read the story responded with comments such as, "If they knew they were wrong, they should have apologized properly and politely," "They knew it was a mistake, so why don't they delete the review?" and "Self-employed people struggle because of people like this."
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