KB Kookmin Bank Signs Win-Win Agreement to Protect Partner Company Workers

KB Kookmin Bank announced on the 14th that it has signed a win-win agreement with call center partner companies and their workers to protect customer service workers.

KB Kookmin Bank plans to actively fulfill its social responsibility by protecting customer service workers employed by partner companies and establishing cooperative relationships with stakeholders to minimize social costs.

The win-win agreement was prepared through a meeting with National Assembly Environment and Labor Committee member Park Hong-bae. KB Kookmin Bank will add worker protection measures to the evaluation criteria for partner companies and hold biannual meetings attended by workers. Partner companies will form a task force involving both labor and management within the year to develop protection measures for customer service workers and agree to withdraw all lawsuits filed between partner companies and their workers.

Assemblyman Park Hong-bae stated, "I am deeply concerned about the increasing difficulties faced by customer service workers due to the outsourcing of emotional labor," and emphasized, "This win-win agreement will be an important turning point for the protection of emotional laborers."

A KB Kookmin Bank official said, "This agreement reflects everyone's efforts to create a better culture based on the protection of socially vulnerable groups and trust," adding, "In addition to the win-win agreement, KB Kookmin Bank will continue to pay close attention to ensuring a healthy cooperative relationship between partner companies and their workers."

Meanwhile, KB Kookmin Bank is practicing sustainable management that protects socially vulnerable groups and promotes the growth of all members of society. Since 2009, it has been running the 'KB Do Dream Star' program for 16 years, providing scholarships and future support to low-income youth. The program offers systematic management through individual career and academic growth consulting, with some participants even passing the certified public accountant exam. Additionally, it supports students with disabilities entering university by providing laptops and other electronic devices necessary for university life before and after the semester starts. Furthermore, the bank is committed to expanding employment for people with disabilities through ESG co-growth recruitment operations, applying preferential scoring for hiring people with disabilities, and collaborating with the Disability Employment Consulting Center to discover job opportunities.