Naver announced on the 11th that it is further enhancing digital information accessibility and convenience by providing the Smartbot TokTok feature in the Accessibility Customer Center.
Since August, Naver has added the 'Accessibility Smartbot TokTok' to enable users with visual and hearing impairments to use the 'Accessibility Customer Center' more conveniently. By using the AI technology-based Accessibility Smartbot TokTok, users can receive customized answers to accessibility-related inquiries 24 hours a day.
Additionally, users can easily receive guidance on shortcuts and screen contrast settings needed for using Naver services without going through complicated search processes. In particular, Naver provides video guides to help visually impaired users easily learn how to use screen readers that allow them to perceive web and mobile data audibly.
Since 2023, Naver has been operating the Accessibility Customer Center to allow convenient use of Naver’s web and application services without difficulties caused by physical disabilities. In the Accessibility Customer Center, users can check service-specific help and information accessibility guides for services such as search, member information, and VIBE.
Furthermore, Naver is striving to improve information accessibility by establishing four core principles?▲Perceptibility ▲Operability ▲Understandability ▲Robustness?so that not only people with disabilities but also the elderly and non-disabled individuals can equally access all information.
Meanwhile, Naver plans to hold the 'Neolli Seminar' in December to discuss ways for anyone to easily access digital information and services with domestic and international experts and practitioners.
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