Mybi Accelerates Growth of 'Ezl Customer Center' Integrating Four Major Prepaid Transit Card Companies on 10th Anniversary

"We Will Create Customer-Centered Service Innovation and a Differentiated Mobility Experience"

The 'Ezzle Customer Center,' an integrated customer service center for the four major prepaid transportation card companies, which was brought to Busan under the leadership of the local company Mybi Co., Ltd., is celebrating its 10th anniversary.

Established in Busan in 2014 as the unified customer center for four prepaid transportation card companies (Mybi Co., Ltd., Move Enjoy Co., Ltd., Busan Hanaro Card Co., Ltd., and HanpaySys Co., Ltd.), the Ezzle Customer Center has continuously expanded its scale over the past decade, making significant contributions to revitalizing the local economy and improving the quality of customer service.

The Ezzle Customer Center, through the integration of the four companies' customer service centers, has advanced its consultation system by utilizing usage data and analysis for customer inquiries related to transportation cards (including mobile), taxis and retail merchants, welfare cards for local governments nationwide, and tagless services. This includes real-time chatbot consultations and improved operational efficiency, focusing on enhancing customer satisfaction and maintaining high service quality.

Mybi Co., Ltd. held the 10th anniversary event of the integrated 'Ezzle Customer Center' for the four prepaid transportation card companies.

Additionally, over the past 10 years since the integration, the center has consistently collected unused transportation cards from citizens each year to support the transportation disadvantaged and underprivileged groups, while also creating local jobs, thereby continuously fulfilling its role and social responsibility as a Busan-based company.

At the anniversary ceremony, employees who contributed to the efficiency of customer support operations were recognized, and plaques of appreciation were presented to partner organizations and collaborators who contributed to revitalizing the local economy and shared growth. In line with the Ezzle brand's mission to facilitate easy mobility, the company pledged to strive for the next 10 years and grow into a company that benefits both the local community and the public who use transportation.

Son Minsu, CEO of Mybi Co., Ltd., stated, "We will continue to prioritize customer satisfaction and improve service quality to create customer-centered service innovation and a differentiated mobility experience," adding, "Through the Ezzle Customer Center, we will fulfill our social responsibility and do our best to provide convenient mobility services that everyone can enjoy without exclusion."