[Photo] Incheon Airport Receives 5-Level Customer Experience Certification Plaque for 3 Consecutive Years

Lee Hak-jae (fourth from the left), President of Incheon International Airport Corporation, attended the '6th ACI Customer Experience Global Summit' held at the Oceans Ballroom of the Georgia Aquarium in Atlanta, USA, on the 25th local time, and posed for a commemorative photo after receiving the 5-step customer experience certification plaque. On this day, Incheon Airport achieved the world's first airport to obtain the 5-step customer experience certification (the highest level) for three consecutive years, and also won the ASQ (Airport Service Quality) 'Best Airport' and 'Most Enjoyable Airport' awards. From the left: Rudy Daniello, Vice President of Airport Operations at Amadeus; Kwon Hyuk-jin, Director of Seoul Regional Aviation Administration; Jang Ki-ho, Chairman of the Incheon International Airport Corporation Labor Union; Lee Hak-jae, President of Incheon International Airport Corporation; Jang Seong-hwan, Chairman of the Board of Non-Executive Directors of Incheon International Airport Corporation; Kim Jong-min, Director of Incheon Airport Immigration Office; Noh Seong-jae, Branch Manager of Korean Air Incheon Airport; Justin Elbach, Secretary General of ACI. Photo by Kang Jin-hyung aymsdream@