"Would Have Fried 1 More Minute"... Customer Storms Restaurant Kitchen Claiming Delivered Chicken Was Used

Refund Issued via Delivery App After Continued Complaints
Business Owner Says "Will Report for Business Interference"

A customer who claimed that the chicken was burnt and demanded a refund is facing backlash. On the 21st, a post titled "What should I do if a customer asks for a refund even though the chicken is not burnt?" was uploaded on the self-employed online community 'Apeunikka Sajangida' (Because It Hurts, I'm the Boss). A self-employed person A, who runs a chicken restaurant, shared a photo of the chicken after being asked for a refund by a customer, saying, "It's exactly as the title says. Don't you think the chicken is not burnt?"

[Photo by Online Community 'Apeunikka Sajangida']

A, who is currently not going to the store due to childbirth, explained, "(The chicken) was made by an employee. Of course, we fried the fried chicken every day with fresh oil," adding, "The customer called and argued that the chicken was burnt. When I told them to bring it since they said they would, they said to come and go and demanded compensation." A also claimed that the customer who demanded a refund "had the right to make a legitimate request" and caused a commotion in the kitchen for 30 to 40 minutes inside the store.

A said, "They said to compensate for mental damages because their dinner was ruined, but demanding compensation while saying the chicken that wasn't burnt was burnt is abuse of power," adding, "When I said we followed the manual, they went crazy saying it couldn't be and that it must have been fried for even a minute longer. Eventually, they got a refund through the delivery app," sighing. He continued, "It was embarrassing because a lot of chicken was selling due to a promotion, and complaints should be reasonable. Eventually, the police came, and when we asked to see their ID, they refused," he said.

A guessed that the customer was a professional soldier. He said, "I saw on CCTV that they came from across the store, where there is a military apartment," adding, "At the end, they said, 'I won't stay quiet either,' and left. All the records are on CCTV, and since there is a report to the police, I will report this customer for business obstruction." Netizens who saw the post responded with comments such as "Do they really not know what burnt chicken is?", "Definitely report it for business obstruction," "If that's burnt, just send raw chicken," and "There are really a lot of strange people these days."

Meanwhile, cases of customers demanding food refunds from business owners through delivery apps have been increasing recently. Among these, some cases have been revealed to be abuses of the system, causing controversy. In particular, some cases could potentially lead to criminal punishment for extortion or business obstruction. According to criminal law, a person who extorts another to receive property or obtain financial gain can be punished with imprisonment of up to 10 years or a fine of up to 20 million won. Also, a person who spreads false information or obstructs someone's work by force can be punished with imprisonment of up to 5 years or a fine of up to 15 million won.