Hundreds of Victims Occupy... Tmon Finally Starts On-Site Refunds from Early Morning

After the settlement delay incident, TMON, which had closed its headquarters building and taken a passive response, finally began refunding victims. Hundreds of victims occupied the site and refund applications started being accepted in the early morning of the 26th.

As the settlement delay incident involving Wemakeprice and Tmon, subsidiaries of Qoo10, a Singapore-based e-commerce platform, gradually spreads, victims are discussing countermeasures while demanding employee meetings in front of Tmon headquarters in Gangnam-gu, Seoul on the 25th.
[Image source=Yonhap News]

On the 26th at around 12:40 a.m., Kwon Dowan, Head of TMON Operations Business Division, visited the basement level 1 of TMON’s new headquarters in Sinsa-dong, Gangnam-gu, Seoul, and apologized, saying, "We are truly sorry for the delay, which was much longer than WEMAKEPRICE’s response."

Kwon explained, "Due to financial difficulties, it seems hard to resolve everything at once, so we are planning to solve it sequentially. Since it is peak season and many people could be affected, please understand that we are currently focusing on travel products."

TMON had announced that refunds would be accepted through their website, but victims on site strongly protested, saying "We don’t trust this" and "Refund us immediately," so onsite refund applications eventually began from 2 a.m.

Consumers who gathered in front of TMON headquarters since the previous morning started applying for refunds according to a self-made queue number system, and so far, it is understood that no one has received refunds to their accounts yet. TMON officials said they have forwarded the collected application information to the payment agency first.

On the afternoon of the 25th, when the delay in payment settlement for sales on TMON and WEMAKEPRICE continued, victims entered the building and protested at TMON's new office in Gangnam-gu, Seoul.
[Image source=Yonhap News]

When the news of the early morning refunds spread, hundreds of victims visited TMON headquarters. The queue number system, which started being used since the previous morning, has now exceeded number 1500.

Unlike WEMAKEPRICE, whose CEO visited the headquarters the previous day to conduct onsite refunds and explain the situation, TMON completely closed its building, causing the crowd to vent their frustration.

WEMAKEPRICE has prioritized refunds for customers who purchased travel products, and so far about 1,400 people have received their payment amounts back. Currently, some consumers who have not yet received refunds are waiting onsite at WEMAKEPRICE headquarters, excluding employees.