Emergency Manual Ticketing by Staff Deployment
Some low-cost carriers (LCCs) experienced ticketing and reservation system outages due to a cloud service failure by Microsoft (MS) in the United States.
According to the aviation industry on the 19th, errors occurred in the ticket reservation and issuance systems of Eastar Jet, Jeju Air, Air Premia, Jetstar, and Hong Kong Express.
The Navitaire system, a subsidiary of the German company Amadeus used by these airlines, operates based on MS's cloud services. The failure in MS cloud services caused the airlines' ticketing and reservation systems to go down.
Currently, errors are occurring in ticket reservations both online and offline. Airlines have urgently deployed additional staff at airports to manually issue tickets and proceed with check-ins directly at the airport. As a result, waiting times for check-in are also being delayed consecutively.
Similar incidents are happening worldwide. According to major foreign media such as AFP, the MS cloud service failure caused flight cancellations in Australia and disruptions in the operations of major broadcasters and mobile carriers.
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