Seongbuk-gu Resolves Resident Complaints Through Response Center's 'On-site Civil Complaints' with a 97.92% On-time Processing Rate, Significantly Exceeding Seoul City and District Averages
Seongbuk-gu, Seoul (Mayor Lee Seung-ro) announced on the 17th that it handled an average of 150 on-site civil complaints per day and a total of 54,800 complaints last year through the Response Center's 'On-site Civil Complaints'.
The Response Center's on-site civil complaints serve as a channel for reporting inconveniences occurring in daily life, consisting of 65 items across 12 fields including traffic, roads, cleaning, and street maintenance. It has received high praise for promptly resolving residents' inconveniences.
The on-site civil complaint items include △illegal parking △road inconveniences △illegal dumping of garbage △construction site safety and inconvenience reports △illegal advertisements △street obstruction clearance △street vendor crackdown △abandoned animals △noise △suggestions and proposals, among others.
According to Seongbuk-gu, 54,800 on-site civil complaints were handled last year, with a processing rate within the deadline of 97.92%, which is superior compared to the Seoul city and autonomous district average of 93.23%. The district evaluated this as a result of monthly internal on-site inspections to reorganize insufficient or inadequate matters and establishing a cooperative system with the departments responsible for on-site civil complaints.
Mayor Lee Seung-ro stated, “We are utilizing the Response Center's on-site civil complaints as an important channel to listen to residents' opinions and improve convenience in daily life,” adding, “We will provide residents with a sense of efficacy in administration and create an environment where they can participate more actively in district development.”
On-site civil complaints can be reported by using the 120 Dasan Call Center, the ‘Seoul Smart Inconvenience Report’ app, or the chatbot ‘SeoulTalk’ (KakaoTalk channel). Once a complaint is received, it is promptly forwarded to the responsible official, and when the complaint is processed, related information is sent to the reporter via text message, allowing them to easily check how their reported complaint was handled without any additional procedures.
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