Hana Bank Conducts Digital Financial Education for Financially Vulnerable Groups

Learners from Anyang Citizen University who applied for digital literacy education are receiving financial education at Hana Bank Tanhyeon Station branch.
[Photo by Hana Bank]

Hana Bank announced on the 17th that it will conduct digital financial education to protect financially vulnerable groups who are experiencing difficulties in using financial services due to the expansion of digital and non-face-to-face financial transactions.

Starting with the signing of a memorandum of understanding (MOU) with the Ministry of Education in July last year, Hana Bank collaborated with the National Institute for Lifelong Education, an affiliated organization of the Ministry of Education, to launch the 'Hana One Q Guide App' and the textbook 'Digital Financial Literacy Education Using the Hana One Q Guide App' to improve digital financial literacy, becoming the first commercial bank to do so. Through this, the National Institute for Lifelong Education will conduct digital financial literacy education targeting the elderly through approximately 430 literacy education centers nationwide starting in the second half of this year.

The learning structure of the digital financial literacy education reflects the know-how and expertise of Hana Bank’s Financial Fraud Prevention Team regarding voice phishing prevention and consists of ▲ wise digital financial life ▲ types and prevention methods of voice phishing ▲ safe digital financial life ▲ and convenient digital financial life.

In addition, Hana Bank supports digital financial literacy education and on-site practice by utilizing senior-specialized branches such as the Tanhyeon Station branch and the Gwangju branch.

Professional instructors from literacy education institutions and learners visit the bank together to solve quizzes for voice phishing prevention, experience financial transactions at the counter, and practice using ATMs. Those who complete the ATM on-site practice receive souvenirs prepared by Hana Bank to enhance learners’ sense of achievement.

A Hana Bank official stated, “With the acceleration of digital transformation, the issue of digital financial exclusion among elderly financial consumers is emerging. We will do our best to protect consumers by improving institutional measures at the bank level and supporting the enhancement of financial capabilities to protect financially vulnerable groups.”