Yongsan-gu Conducts 'Visiting Courtesy Training' at 16 Neighborhood Community Centers

District Mayor Park Hee-young: "The Kindness of One Public Official Raises Overall Resident Satisfaction"

Park Hee-young, Mayor of Yongsan District (second from the right), is providing customer service training to staff at Wonhyoro 2-dong Community Service Center on the 13th. Provided by Yongsan District.

Yongsan-gu, Seoul (District Mayor Park Hee-young) will conduct a "Visiting Courtesy Training" at Hannam-dong Community Service Center on the 28th.

The "Visiting Courtesy Training," held for employees with less than 10 years of service at 16 community service centers, began on the 3rd and will conclude with District Mayor Park Hee-young meeting with the staff from 6 to 7 p.m. on the same day to wrap up the first half of the 8th term administration.

This training was organized to enhance employees' civil complaint response capabilities and courtesy awareness. Moving away from the conventional formal training using external instructors, it is conducted as practical training on civil complaint cases based on experiences directly encountered by senior public officials. The training is led by Park Kyung-soo, Audit Officer, and Do Jae-yoon, Head of the Active Administration Promotion Team.

On the 13th, Mayor Park also met with staff at Wonhyo-ro 2-dong Community Service Center to convey the district mayor’s expectations for civil complaint responses that impress residents, the attitude public officials should have when handling various complaints, and listened to the difficulties and suggestions experienced by the civil complaint response staff.

During the training, Mayor Park encouraged the employees by saying, “The kindness of a single public official can increase the satisfaction of all residents.”

Department and team heads from all districts explained the basic attitudes and roles that public officials should have, including greetings, speech, appearance, and attire. They shared know-how and wisdom acquired through public service with junior officials and reviewed techniques for handling malicious and unusual complaints. Effective response methods for various civil complaint situations, such as visits and phone calls, were also covered.

The district plans to conduct this training annually to improve employees’ qualifications and continuously strive to provide higher quality civil complaint services to residents.

District Mayor Park Hee-young stated, “It is meaningful to conclude the second anniversary of the 8th term administration with resident-impressing courtesy training alongside the community service center staff who are closest to the residents,” adding, “In the second half of the term, I will lead the district administration as one team with the staff, focusing solely on the residents.”

Meanwhile, in addition to courtesy training for civil complaint response officials, the district is spreading a culture of kindness within the organization through online self-study for all employees and monthly awards for courteous employees.