There are also 'Nunbadi' photos... Repair technician who stole the phone left for repair even took it home

Service Center Employee Takes Customer Calls Home
Watches for Over an Hour... "There Are Also Body Photos"

A controversy arose after an employee at a mobile phone repair center spent over an hour snooping through a customer’s photo gallery on the phone left for repair. It was reported that the employee even took the phone home.

[Image source=Pixabay]

On the 5th, KBS reported on the experience of a woman in her 30s, Ms. A, who had left her phone for repair at an electronics company’s service center last month.

Ms. A visited the service center in Seoul late in the afternoon because her phone’s screen was broken. Due to a system issue, she was told the repair could not be completed that day, so she left the phone and returned the next day to pick it up.

The screen was fixed within a day, but Ms. A noticed something unusual in the phone’s usage records. Checking the battery usage logs, she found records showing access to the photo gallery, My Files, and messages between 7 p.m. and 9 p.m. on the day she left the phone for repair. Ms. A said, “The phone’s touchpad was also broken, so it was absurd.”

When Ms. A raised the issue, the service center explained, “The engineer might have looked briefly out of curiosity or by mistake,” and added, “There was no malicious intent.”

However, the employee spent a total of 1 hour and 9 minutes viewing the photo gallery. Ms. A questioned again, “Is it possible to look at someone else’s photo gallery for that long without any malicious intent?” She demanded a thorough investigation and the release of CCTV footage. The center reportedly responded that the employee had taken the phone home to look at it.

The photo is not directly related to the article content. [Image source=Pixabay]

Ms. A’s phone gallery contained many photos, including family members’ passport photos and diet progress pictures.

The center offered a new phone as compensation, but Ms. A refused and is demanding a public apology and measures to prevent recurrence.

The service center apologized, stating, “Although this was caused by an individual employee’s misconduct, we acknowledge our management responsibility,” and added, “We will make greater efforts to compensate the customer and strengthen systems to prevent recurrence.”