Yangcheon-gu Introduces 'Queue Number Notification Talk' Service at Comprehensive Civil Service Office

Three Notifications Including Midway Alerts Sent Without Omission
Paper Number Ticket Issuance Service Also Operated Together

A person entering a mobile phone number for the AlimTalk service at a kiosk. (Photo by Yangcheon-gu Office)

Yangcheon-gu, Seoul (District Mayor Lee Gi-jae) announced on the 5th that it is implementing the ‘Waiting Number Notification Talk’ service, which informs visitors to the district office’s comprehensive civil service center of real-time waiting numbers and status through the Yangcheon-gu Office KakaoTalk channel integration.

Following the end of the COVID-19 pandemic, passport application requests have increased, so the district introduced this service to reduce the on-site waiting burden for residents. SNS notification talk software was installed on two kiosks of the existing integrated civil service waiting number system.

Through the notification talk service, users can check the number of people waiting and the expected waiting time in real time, greatly enhancing convenience. To use the service, select ‘Receive number ticket via KakaoTalk’ at the ticket kiosk and enter your mobile phone number. After that, registration is completed through the Yangcheon-gu Office KakaoTalk channel, and up to three notification talks are sent: visit notification, mid-waiting status notification (5 people before your turn), and call notification (your turn).

For those who do not use KakaoTalk or have difficulty using smartphones, the existing paper ticket issuance service will continue to be provided.

Meanwhile, the district recently replaced the passport pickup date information display board with a 40-inch TV monitor to improve visibility, and replaced the old marriage registration photo zone with an ‘interactive photo booth’ accessible to anyone visiting the civil service center.

District Mayor Lee Gi-jae said, “We will continue to strive to provide customized administrative services centered on civil convenience by utilizing various digital technologies to enhance the user experience.”