Customer Who Ordered Coffee Packaging Two Days Ago
"I Think a Full Refund Will Ease My Mind"
A story about a customer who suddenly demanded a refund two days after taking coffee to go has sparked public outrage.
A customer who took coffee to go demanded a refund, claiming that a bug appeared. In the photo, you can see that there is a layer of slush on top of the drink. [Photo by Online Community]
On the 4th, a post titled "Please listen to the unfair complaint of a self-employed person" was uploaded to an online community. The author, Mr. A, who is the husband of a wife running a cafe, began by saying, "On the 1st, a customer who ordered a 4,600 won coffee came back two days later, on the 3rd, claiming there was a bug in the coffee and requested a refund."
In the photo sent by the customer, Mr. B, who demanded the refund, a black bug that looks like a moth is stuck to the side of the coffee cup. The remaining drink appears to have frost on it, as if it had been stored in a cold place.
According to the message content disclosed by Mr. A, customer Mr. B protested, "There was a bug in the coffee, and I will write a review and notify the headquarters." When Mr. A's wife proceeded with the refund, Mr. B said, "Do you think I’m doing this just to get 4,600 won? I will just write a review and notify the headquarters," adding, "This is the first time I’ve experienced something like this, it was so disgusting that I vomited twice, and I don’t know why I have to go through this. There is a proper way to handle this, and I’m disappointed. I will return the 4,600 won, so please give me your account information."
Flustered by the customer's response, Mr. A’s wife immediately apologized, saying, "This is the first time something like this has happened since we opened, so our response was inadequate. We are sorry if you were upset," and asked, "How much compensation would you like?" Mr. B replied, "If you refund the full price of the coffee I ordered, I will feel better."
Mr. A said, "It seems the customer purchased the coffee around 11 p.m. on Monday, but no bugs were seen on the closed-circuit television (CCTV) footage no matter how much we reviewed it," and lamented, "You didn’t contact us on the same day, but after two days, you put it in the freezer and then said there was a bug. How can we run a business like that?" He added, "If you had messaged us on the same day, I would have apologized and refunded you, but I don’t understand why you contacted us two days later," and said that he eventually refunded the full price of the drink.
Netizens who read the story responded with comments such as, "Who drinks coffee after leaving it for two days?", "It clearly looks like it was stored in the refrigerator," "Maybe they needed quick cash," "If the bug had fallen into the water, it would be floating, but that bug is stuck firmly to the wall. Suspicious," "There’s no worse kind of troublemaker than this," and "Now that they got a full refund, they probably think they’re smart."
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