DK Techin Builds Customer Satisfaction System Based on Kyobo Life KakaoTalk

One-Stop Insurance Product Search, Consultation, and Enrollment via KakaoTalk Channel

DK Techin announced on the 18th that it has started operations by supplying the solution ‘Kakao i Connect Always,’ which helps improve the efficiency of customer management operations, to Kyobo Life Insurance.

DK Techin’s Connect Always implements various tasks occurring at customer touchpoints such as customer response, professional consultation, sales, marketing, and product purchase through KakaoTalk consultation chat. Customers who adopt this solution can attract customers, view interested products, match one-on-one with consultants and sales staff, conduct product transactions, and perform after-sales management without building a separate app.

DK Tech's CEO Wonju Lee (left) and Kyobo Life Insurance's CEO Jeongbeom Pyeon are posing for a commemorative photo.

DK Techin launched ‘Kyobo TokTok,’ operated based on Connect Always, tailored to Kyobo Life Insurance’s needs to support face-to-face sales in the non-face-to-face era and to build a high-quality consultation and customer relationship management system. Through this, Kyobo Life Insurance can provide one-stop services from insurance-related inquiries to consultation and customer relationship management on a dedicated KakaoTalk channel.

Lee Won-ju, CEO of DK Techin, said, “We designed the service so that customers can use it more easily through KakaoTalk and companies can manage sales and customers efficiently,” adding, “We will strive for stable operation and service advancement to provide a service that satisfies both partners and users.”