BNK Gyeongnam Bank Prevents 'Foreign Currency Remittance Voice Phishing' Damage... Protects Customer Assets

BNK Gyeongnam Bank announced on the 15th that it prevented damage from 'foreign currency remittance voice phishing.'

Gyeongnam Bank Headquarters.

BNK Gyeongnam Bank protected the assets of customer A, who was attempting to send 19 million KRW in foreign currency to Vietnam through a branch.

The head office foreign exchange department detected multiple suspicious signs of voice phishing, such as customer A having no foreign currency remittance transaction history and attempting to remit all funds received from customer B.

This information was shared with the branch, and after further verification, since the reason for the remittance was unclear, the Financial Consumer Protection Department was also informed of the suspected voice phishing transaction.

The Financial Consumer Protection Department contacted the withdrawal bank of customer B, who was presumed to be the victim, and confirmed it was a voice phishing scam disguised as investment fund solicitation.

After confirming the voice phishing, customer B was immediately persuaded to suspend the account, and the entire amount of 19 million KRW, which was fraudulently obtained as voice phishing proceeds, was frozen.

Jongseon Ahn, head of the foreign exchange department, said, “At the head office level, we double-check to ensure customers do not fall victim to various forms of voice phishing and electronic financial fraud. Going forward, the head office and branches will continue to cooperate organically to prevent voice phishing damage.”

Meanwhile, BNK Gyeongnam Bank is notifying all employees through the company intranet about cases of voice phishing damage occurring, including foreign currency remittance voice phishing.